Service Manager [Belgium]

 

Belgium

We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.

Are you passionate about building and maintaining good customer relationships? Does clear and professional communication drive you? And are you service-minded with an enthusiasm for coordinating different parties like customers, customer support, development, and project teams?

$ads={1}

Then you might be the Service Manager we’re looking for. Read on!

Your challenge

As a Service Manager, you act as liaison between the customer and OMP’s customer services department.

You are responsible for:

• Maintaining existing business with a specific customer.
• Improving customer services (support) and enhancing customer satisfaction by collaborating with different teams.
• Preparing and chairing service meetings with specific customers regarding SLA performance and incident escalation.
• Discussing collaboration improvements for both OMP and our customers.

Your team

As our new Service Manager, you‘ll be part of the Customer Services team. Customer Services watches over business continuity. We solve issues before they turn into problems and ensure flawless maintenance and upgrades. Thanks to our hotline user support, documentation, and long-term application management, we keep everything running smoothly.

Your profile

We are looking for someone who meets the following qualifications:

A master’s degree or similar by experience.
At least 3 years of experience within a customer services department.
Strong customer-facing communication skills and a fluency in English.
A service-minded and flexible work attitude. You are not a nine-to-five kind of person.
Advanced troubleshooting and multi-tasking skills.
Negotiating is second nature to you.

Bonus points if you:

A similar previous job experience.

Soft skills

Communication

Teamwork

Negotiation

Pragmatic

Strong interest in IT

Hard skills

Reporting

Presentation

Language skills

Required:

English

A plus:

Any other language

Your future

At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.

Our offer

At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

International: A growing global company, worldwide career opportunities, and multicultural teams
Benefits: An attractive salary package including an optional company car, a bike incentive program, additional extralegal vacation days, and other competitive benefits
Flexibility: Teleworking, flexible hours, and lots of autonomy
Lifelong learning: A custom training and development track, an extensive coaching program, and on-the-job learning

Empowerment: Room for initiative and creativity and an emphasis on entrepreneurship
Innovation: Encouragement to think differently through cross-team collaboration and innovation challenges
Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
Teamwork: Join a team that lifts you up and learn from the best

$ads={2}

 

.